Where can you find Robotics LAB's service robot, DAL-e?

  Introduced in January 2021 by Robotics LAB, service robot DAL-e is actively serving customers at Hyundai Motor's showroom on Songpa-daero, employing advanced technologies such as facial recognition, natural language interaction, and autonomous navigation to assist in various customer-facing areas.

  Following an initial trial run at the Songpa branch and subsequent 18 months of stabilization and enhancement efforts, we expanded operations with DAL-e to Kia's Gangseo flagship store in July 2022 and since March this year have been operational at Kia's Incheon flagship store.

  DAL-e engages with customers looking to purchase vehicles; it provides explanations about cars on behalf of staff members. When visitors express interest in a particular vehicle, DAL-e leads them to it and delivers detailed information including vehicle features and comparisons with other models—answers to questions that prospective buyers often seek out. Additionally, DAL-e boasts a touch screen display on its forehead for navigational aid and can link up with dealership media walls to present video content related to the vehicles.

  DAL-e not only serves visitors but also includes functionalities for staff operation. Through facial recognition linked with stored employee information within DAL-e’s system, staff members can access an administrator mode where they can monitor or adjust operation settings. Its operational and charging statuses also can be monitored through the control system developed by Robotics LAB. The control system can be accessed through PCs, tablets, or smartphones for administrators' ease of use.

   Employing Robotics LAB’s PnD technology which allows omni-directional movement, DAL-e features sophisticated autonomous driving algorithms capable of predicting obstacle trajectories for evasion—thus smoothly navigating while providing service under various scenarios encountered during customer interactions. Additionally, DAL-e autonomously monitors its battery level, moving to a charging station for self-charging when necessary.

  Customers visiting the dealership have also shown a very positive response to DAL-e. Although sales masters at the dealerships are friendly, customers found it easier to ask DAL-e questions about vehicles they were curious about. They were able to effortlessly obtain information and enjoy a new experience at the dealership using the various entertainment features installed on DAL-e, as confirmed by customer feedback.

  Stay tuned for further advancements and developments from DAL-e as we continue innovating into the future.